YOUR CANCELLATION RIGHTS 

1. Before we begin to provide the locksmith services, you have the right to cancel your request for the locksmith services, provided that if we have arrived at the location at which you requested the locksmith services be performed, or have dispatched a locksmith to begin travelling to the location at which you requested the locksmiths services be performed, we shall be entitled to charge you, and you shall be obliged to pay a cancellation fee of £60 plus VAT.

2. Once we have begun to provide the locksmith services, you may cancel the contract for the locksmith services at any time, provided that you shall remain liable for the full amount of the price set out on our invoice, except in the event that you wish to cancel the contract as a result of a material breach of our Terms & Conditions by us. 

3. Any order for customised or personalised products, including key-cutting and keyed-alike locks cannot be refunded and if cancelled you shall be obliged to pay the full amount of the invoice.