Terms & Conditions
JK Locksmiths Limited (trading as “Jonas King Locksmiths")
1. OUR CONTRACT WITH YOU
1.1 These are the Terms & Conditions on which we supply locksmith services to you.
1.2 Please ensure that you read these Terms & Conditions carefully as they will become binding on you and us, and a contract will come into existence when you accept an estimate or quote for locksmith services that we provide to you. If you have any questions or if any of these Terms & Conditions are not acceptable to you, please let us know by contacting firstname.lastname@example.org.
2. PROVIDING LOCKSMITH SERVICES
2.1 We reserve the right (in our sole and absolute discretion) to refuse to provide locksmith services to you.
2.2 We may request certain information from you prior to commencing the locksmith services (for example, proof of your identity and/or proof that you are entitled to authorise the carrying out of the locksmith services). In the event that you are unable or unwilling to provide such information to us, we may refuse to provide the locksmith services to you. If you are a tenant you will need your landlord’s permission to allow us to carry out the work – it is your responsibility to obtain such permission.
2.3 We may use independent contractors from our Jonas King Locksmiths Approved Partner Network to provide the locksmith services to you. Independent contractors including those in our Partner Network have no authority to incur liability on behalf of, or to act as an agent for us.
2.4 We will make every effort to complete the locksmith services within a reasonable period of time. However, the timing will depend on the nature and extent of the locksmith services required. We shall not be liable for (i) delays caused by; or (ii) failure to meet any of our obligations under this contract because of events or circumstances outside our control.
2.5 We may request certain information from you at the time you contact us regarding the nature of the locksmith services you require in order for us to provide you with an estimate or quote. However, if you do/did not provide us with complete and correct information, the locksmith services may take longer to complete and we may need to charge you additional sums to cover any extra labour or materials that are required.
2.6 We will not be liable for any losses, damages, liabilities, charges or expenses caused to you or anyone else resulting from our delay in arrival or non-attendance in connection with the performance of the services.
3. PROBLEMS AND COMPLAINTS
3.1 We guarantee all our work for a period of three months following completion of our work, however our guarantee shall not apply in the event any damage or fault is caused by (i) your or any other person’s misuse or neglect or (ii) fair wear and tear. In accordance with (i) and (ii) n the unlikely event that there is any defect with the locksmith services please (a) contact us at email@example.com and tell us as soon as reasonably possible; (b) please give us a reasonable opportunity to repair or fix any defect and (c) we will make every effort to repair or fix the defect as soon as reasonably practicable.
3.2 As a consumer, you have legal rights in relation to locksmith services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Terms & Conditions will affect these legal rights.
4. PRICE AND PAYMENT
4.1 The VAT amount will be shown on your invoice.
4.2 The price of locksmith services will include labour and any materials used in connection with the provision of the locksmith services (for example, locks and keys).
4.3 Once we have commenced our work, no discussions or correspondence will be entered into with you or anyone else regarding the amount of the price agreed or payable for our locksmith services.
4.4 Domestic customers: We will require you to pay our invoice immediately upon completion of the locksmith services. If you do not make payment to us in full immediately upon completion of the locksmith services, we may charge interest to you on the amount due to us at the current statutory interest rate, plus compensation for debt recovery costs under the Late Payment legislation. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
4.5 Commercial Customers: We will require you to sign a copy of our invoice/job sheet immediately upon completion of the locksmith services, and make payment in respect thereof within 30 days of the date of the invoice. If you do not make payment to us in full within such 30 day period, we may charge interest to you at the current statutory interest rate, plus compensation for debt recovery costs under the Late Payment legislation. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
4.6 An administration charge of £20 plus VAT is payable in respect of each cheque we present for payment that is not honoured by your bank.
4.7 Any estimate or quote which we provide you either in writing or orally shall be capable of amendment by us in the event (i) that we determine that additional labour time and/or materials are required in order to complete the locksmith services which were not anticipated by us at the time the original estimate was provided to you or (ii) of a manifest error in respect of the original estimate.
5. OUR LIABILITY TO YOU
5.1 We are responsible for loss or damage you suffer that is a direct and foreseeable result of our negligence in the performance of our locksmith services, but we are not responsible for any other loss or damage.
5.2 If we are providing locksmith services in your property, we will make good any damage to your property caused by our negligence in the course of installation or performance. However, provided we have not been negligent, any redecoration or repair of damage that may be required following completion of our services will be your responsibility. Furthermore, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and/or performance by us. You accept that some damage may occur in the event of gaining entry to a locked or jammed door or window, especially where the lock or locking system has failed to operate and/or is faulty.
5.3 We do not exclude or limit in any way our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees, agents or contractors; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); (d) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act, 1987.
6. YOUR CANCELLATION RIGHTS
6.1 Before we begin to provide the locksmith services, you have the right to cancel your request for the locksmith services, provided that if we have arrived at the location at which you requested the locksmith services be performed, or have dispatched a locksmith to begin travelling to the location at which you requested the locksmiths services be performed, we shall be entitled to charge you, and you shall be obliged to pay a cancellation fee of £60 plus VAT.
6.2 Once we have begun to provide the locksmith services, you may cancel the contract for the locksmith services at any time, provided that you shall remain liable for the full amount of the price set out on our invoice, except in the event that you wish to cancel the contract as a result of a material breach of these Terms & Conditions by us.
6.3 Any order for customised or personalised products, including key-cutting and keyed-alike locks cannot be refunded and if cancelled you shall be obliged to pay the full amount of the invoice.
7. COMPANY INFORMATION
We are a company registered in England and Wales. Our company registration number is 14446036 and our registered office is at Unit 82A James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk IP28 7DE. Our registered name is JK Locksmiths Limited and we trade as Jonas King Locksmiths and www.jonaskinglocksmiths.com. All correspondence should be addressed to JK Locksmiths Limited.
8. YOUR INFORMATION & HOW WE MAY USE IT
We may request certain information from You prior to commencing Services, for example, proof of Your identity and/or proof that You are entitled to authorize the carrying out of the Services. In the event that You are unable to unwilling to provide such information to Us, We may refuse to provide Services to You.
We will use the personal information You provide to Us to:
(i) provide the Services;
(ii) process Your payment for such Services and
(iii) inform You about similar products or services that We provide, but You may stop receiving these at any time by contacting us at firstname.lastname@example.org.
You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party other than that necessary to carry out the above. Phone calls may be recorded for quality and training purposes.
9. GOVERNING LAW
These Terms & Conditions are governed by English law.